Frequently Asked Questions

Topics

Who are RxAmerica and CVS Caremark?
Do I need to replace my RxAmerica ID card with a CVS Caremark card?
The information printed on my ID card is wrong. How can I get it corrected?
How do I get an additional ID card for one of my family members?
I can't find my ID card. How do I get a new one?
I lost my ID card and I need a prescription right away. What can I do?
How do I find out which pharmacies will accept my ID card?
Can I use my card when I travel out of town?
What's the difference between getting your prescription filled through mail service vs. taking it to the local drug store?


Who are RxAmerica and CVS Caremark?

RxAmerica and its parent company, Longs Drug Stores Corporation, were acquired by CVS Caremark on October 30, 2008.

CVS Caremark is the largest provider of prescriptions in the nation. The Company fills or manages more than 1 billion prescriptions annually. Through its unmatched breadth of service offerings, CVS Caremark is transforming the delivery of health care services in the U.S. The Company is uniquely positioned to effectively manage costs and improve health care outcomes through its more than 6,900 CVS/pharmacy and Longs Drugs stores; its Caremark Pharmacy Services division (pharmacy benefit management, mail order and specialty pharmacy); its retail-based health clinic subsidiary, MinuteClinic; and its online pharmacy, cvs.com. General information about CVS Caremark is available through the Investor Relations section of the Company's Web site, at www.cvscaremark.com/investors, as well as through the press room section of the Company's Web site, at www.cvscaremark.com/newsroom.

Do I need to replace my RxAmerica ID card with a CVS Caremark card?

No, not at this time. Please continue to use your RxAmerica Card to recieve the same service and benefits you expect at the same pharmacies.

The information printed on my ID card is wrong.
How can I get it corrected?

The information printed on your card is provided by your employer or health plan. If your card contains wrong information (i.e., name or deoendent information), it is most likely because incorrect information is on file at your employeer or health plan. You should contact your benefits office and provide them with the correct information. They will then contact us and a new card will be created for you.

How do I get an additional ID card for one of my
family members?

Contact your benefits office and submit your request through them. They will then contact us and a new card will be created for you. You can get a prescription filled without having your ID card with you. The pharmacist only needs the numbers that are on the card, not the card itself. If you would like one of your family members to be able to get prescriptions filled by themselves, you can simply write the information from your RxAmerica card on a piece of paper and give it to them. The family member using your card must be covered under your plan.

I can't find my ID card. How do I get a new one?

If your ID card is lost or stolen, contact your benefits office and submit a request for a new card through them. They will then contact us and a new card will be created for you.

I lost my ID card and I need a prescription right away.
What can I do?

Usually you can get your prescription filled without your ID card. Simply give your ID number to the pharmacist. The pharmacist will then call us and we can provide the information that is needed to fill your prescription.

Alternatively, you can obtain your prescription by paying in full, saving the receipt, and submitting the claim with the claim form for reimbursement to your health plan. Because each plan has different procedures for this process, you should contact your benefits office and ask them what you need to do.

You can also print a temporary membership card by simply logging into our online Member Center. It is under the Member Profile link on the main menu of this Web site.

How do I find out which pharmacies will accept my ID card?

Your employer or health plan has selected a network of pharmacies that have agreed to provide service to you as a CVS Caremark plan member. You must use these pharmacies in order to receive full coverage under your plan. To find the network pharmacy nearest you, you can use our Pharmacy Finder tool by clicking on the "Member Services" link and logging in to the secured member services server. Alternatively, you may call the toll free number on your ID card or ask your employer or health plan for a list of participating pharmacies.

Can I use my card when I travel out of town?

Yes. The RxAmerica card is accepted at pharmacies in all fifty states as well as Puerto Rico and the Virgin Islands.

What's the difference between getting your prescription filled through
mail service vs. taking it to the local drug store?

Each approach has its benefits and advantages. When you need medicine right away for a short-term illness, you should have your prescription filled at a retail drug store.

The Mail service pharmacy is mostly used for maintenance medications, which are medicines that patients must take for an extended period or even for the rest of their lives. The benefits of getting a prescription filled through mail service are cost savings and convenience. Most employee health plans that offer mail service allow you to receive a greater supply of your medication -- typically 90 or 100 days vs. 30 days at a retail drug store. Also, mail service provides the convenience of having your prescriptions delivered right to your home.

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